Return, Refund & Quality Guarantee

Last updated: August 26, 2026

Our Product-Quality Guarantee

If any product has a quality problem, we will provide a replacement or refund. There is no return shipping charge for a confirmed damaged, defective, leaking, non-functioning, or incorrectly supplied item.

Contact us at info@vapeshoppingmall.com with your order number and a brief description of the issue. Photos or a short video may be requested so we can identify the problem and improve quality control. Unless we specifically request it, do not mail a defective product back.

Incorrect or Damaged Orders

If you receive the wrong item or your package arrives damaged, contact us as soon as possible. We will arrange a replacement or refund at no additional cost.

Unopened Returns

For reasons unrelated to product quality, unopened and unused products in their original sealed packaging may be requested for return within 30 days of delivery. For hygiene and safety reasons, opened or used products cannot be returned unless they have a quality problem.

Customers are responsible for return shipping for non-defective returns. Please contact us before sending any item so we can provide the correct return instructions and address.

Order Cancellation

Orders may be cancelled for a full refund before they enter shipment processing. Once an order has shipped, it cannot be cancelled and must follow the applicable return procedure.

Refund Timing

Approved refunds are issued to the original payment method. After we process a refund, banks and payment providers may require 5–10 business days to post the credit.

Contact

Email info@vapeshoppingmall.com and include your order number for return, replacement, or refund assistance.