FAQ-vapeshoppingmall
Frequently Asked Questions
Who can purchase from VapeShoppingMall?
Our products are intended only for adults age 21 or older. Age or identity verification may be required before an order is accepted or delivered.
What products do you sell?
We offer disposable vapes and bundle packs, including Geek Bar Pulse, Geek Bar Pulse X, Vapekool Kolos, KEKO, and Smoothie Bar Blend products. Availability can change as inventory is updated.
When is shipping free?
U.S. orders of $49.99 or more after discounts receive free standard shipping. Orders from $0.00 to $49.98 are charged $6.99 for standard shipping.
How long does delivery take?
Estimated delivery is 7–14 business days. Weekends, holidays, carrier delays, age verification, weather, or address problems can affect delivery time.
Will I receive tracking information?
Yes. Tracking is sent to the email address provided at checkout after the order ships. It may take 24–48 hours for the carrier to display the first scan.
What if my product has a quality problem?
We provide a replacement or refund for any product-quality problem. Email info@vapeshoppingmall.com with your order number and a short description. We may request photos or a brief video to help identify the issue.
Can I return an opened product?
Opened products cannot normally be returned for hygiene and safety reasons. This restriction does not apply when the product has a quality problem.
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel an order before it enters shipment processing, but changes cannot be guaranteed after processing begins.
How can I contact customer service?
Email info@vapeshoppingmall.com and include your order number when asking about an existing order.